Refund policy

Return and Exchange Policy

Thank you for shopping with Cactus Lady Creation. We strive to provide you with high-quality products and exceptional customer service. Please review our return and exchange policy below:

  1. Returns: We do not accept returns for any physical or digital products purchased through our website. All sales are final. Please ensure to review product details and specifications before making your purchase.

  2. Exchanges: We do not offer exchanges for any products. However, if you have any questions or concerns about a product, feel free to reach out to our customer support team via email at contact@cactusladycreation.com. We're here to assist you and provide any necessary information to help you make an informed decision.

  3. Defective or Damaged Products: In the rare event that you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.

  4. Cancellation Policy: Orders cannot be canceled once they have been placed. Please review your order carefully before completing your purchase.

  5. Refunds: As we do not accept returns, refunds will only be issued in cases where a defective or damaged product cannot be replaced. Refunds will be processed within 7 business days of approval.

  6. Shipping Costs: Shipping costs are non-refundable. For purchases within the United States, shipping costs are included in the purchase price. However, for international purchases, shipping costs will be calculated and added separately during the checkout process. Please note that international customers are responsible for any customs duties, taxes, or import fees associated with their orders.

  7. Non-transferable: Please note that all purchases are non-transferable.

By placing an order on our website, you acknowledge that you have read and agreed to our return and exchange policy.

If you have any questions or require further assistance, please don't hesitate to contact us at contact@cactusladycreation.

Thank you for shopping small and choosing Cactus Lady Creation.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.